Welcome to IncidentCore Help & Documentation
Welcome to the IncidentCore Remedy System help library. This page provides comprehensive guidance, best practices, and detailed instructions...
Cyber Attack Protection
IncidentCore employs state-of-the-art security measures...
CSRF Protection
We implement robust CSRF protection by including unique tokens in each form submission...
Opening a Ticket
To open a new ticket, simply follow these steps...
KPI Calculation
KPIs are calculated based on response time, resolution time, customer satisfaction, etc...
Understanding Levels & Teams
There are three levels: Level 1 (limited), Level 2 (team leads), and Level 3 (admins) ...
How the Assign Button Works
Level 2 and above can assign tickets to teams or individuals...
User Account Settings
Manage your profile, security, preferences, and privacy from the Account Settings page...
Frequently Asked Questions
Q: How can I reset my password?
A: Go to Account Settings > Security and click "Change Password"...
Q: Can Level 1 users see KPI reports for other teams?
A: No, they only see their own KPIs.
Q: What should I do if I suspect a cyber attack?
A: Report to Level 3 admins immediately.