Core Features
- Advanced Incident Tracking
- SLA Compliance & Escalation
- AI-Driven Incident Resolution
- Multi-Channel Ticketing System
- Customizable Workflows
Advanced Capabilities
Automation & AI
- Smart Ticket Routing
- Predictive Issue Resolution
- Auto-Classified Incident Logging
Security & Compliance
- Encrypted Communications
- ISO 27001 & ITIL Compliance
- Role-Based Access Control
Business Benefits
Efficiency Gains
- 60% Reduction in Resolution Time
- 40% Increase in Ticket Automation
- Integrated Incident Dashboard
Customer Satisfaction
- 95% SLA Compliance Rate
- Real-time Customer Feedback
- 24/7 Self-Service Portal